How we collect, use, and protect your personal information
Last updated: March 15, 2025At Olmed, we take your privacy seriously. This policy explains how we handle your personal information when you interact with our AI robotics education platform and services. We've designed our practices to comply with India's Digital Personal Data Protection Act, 2023, and international privacy standards.
By using our services, you're trusting us with your information. We don't take that lightly. This document explains exactly what we do with your data and why.
We collect different types of information depending on how you interact with our platform. Here's what we gather and why:
Your information helps us provide better education services and improve your learning experience. We use your data to:
Deliver course content that matches your learning pace and style. Our platform adapts based on how you interact with different materials, helping you focus on areas where you need more practice.
Communicate important updates about your courses, new learning opportunities, and technical announcements. We'll also respond to your questions and provide customer support when needed.
Improve our platform by analyzing usage patterns and identifying common learning challenges. This helps us develop better course materials and fix technical issues.
We also use your information to comply with legal requirements and protect our platform from fraud or misuse.
Under Indian privacy law, you have several important rights regarding your personal information:
Request a copy of all personal information we have about you, including your learning progress and account details.
Update or fix any incorrect personal information in your account at any time through your profile settings.
Request complete removal of your personal information from our systems, subject to legal retention requirements.
Stop us from processing your information for marketing or non-essential purposes at any time.
Making requests about your personal information is straightforward. Here's how to do it:
Email us at support@olmed.works with your specific request. Include your registered email address and account details for verification.
We'll verify your identity by asking you to confirm details from your account or answer security questions to protect your information.
We'll process your request within 30 days and send you a confirmation once completed. For complex requests, we may need additional time.
We protect your information using multiple layers of security designed to prevent unauthorized access, data breaches, and misuse.
All sensitive data is encrypted both during transmission and when stored on our servers using industry-standard protocols.
Only authorized staff members can access personal information, and all access is logged and monitored regularly.
We conduct quarterly security reviews and vulnerability assessments to identify and fix potential weaknesses.
We don't sell your personal information to anyone. However, we do share limited data with trusted service providers who help us operate our platform:
Payment processors handle your billing information securely when you purchase courses. These companies are certified and follow strict security standards required by banking regulations.
Cloud hosting providers store your course progress and account information on secure servers. We choose providers with strong data protection practices and compliance certifications.
Email service providers help us send course updates and important notifications. They only access the minimum information needed to deliver messages.
We may also share information when required by law enforcement or to protect our platform from fraud or security threats.
We keep your information for different periods depending on its purpose:
Account information remains active while you use our services and for two years after your last login. This allows you to return to your courses without losing progress.
Learning progress and course completion records are kept for five years to provide transcripts and certificates when needed for employment or further education.
Support communications are retained for three years to help resolve similar issues and improve our customer service.
Financial records are kept for seven years as required by Indian tax and accounting regulations.
When retention periods expire, we securely delete your information using certified data destruction methods.
Some of our service providers operate servers outside India. When we transfer your information internationally, we ensure appropriate safeguards are in place:
We only work with countries that have adequate data protection laws or companies that provide equivalent privacy protections through contractual agreements.
All international transfers are encrypted and monitored to prevent unauthorized access during transmission.
You can request information about specific countries where your data might be processed by contacting our support team.
We review and update this privacy policy regularly to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you through your account email and display a notice on our platform.
Minor updates, like clarifications or contact information changes, will be posted directly to this page with an updated date.
We encourage you to review this policy periodically, especially before providing new types of personal information or using new features.
If you have questions about this privacy policy or want to exercise your privacy rights, reach out to us:
Email: support@olmed.works
Phone: +914024546685
Address: 4/1, 2nd floor, Tower D IBC Knowledge Park, Bannerghatta Main Rd, Bengaluru, Karnataka 560029, India
We typically respond to privacy inquiries within 48 hours during business days.